Frequently Asked Questions

1. Where do you ship?

We currently ship to addresses within the United States. International shipping may be available for selected products and destinations.

2. How long does shipping take?

Orders are typically processed within 1 to 3 business days. Once shipped, delivery usually takes 5 to 10 business days within the United States. Estimated total delivery time is 6 to 13 business days.

3. What is your order cutoff time?

Orders placed before 4:00 PM Mountain Time on a business day are generally processed the same day. Orders placed after the cutoff time, on weekends, or on public holidays are generally processed on the next business day.

4. Do you offer free shipping?

We may offer free shipping promotions on eligible orders. Any available offer will be displayed at checkout.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. It may take up to 24 hours for tracking updates to appear.

6. What payment methods do you accept?

Available payment methods are shown at checkout. They may include Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay, Diners Club, and PayPal.

7. Is it safe to pay on your website?

Our checkout uses encryption to help protect payment information. Payments are processed through the payment providers available at checkout.

8. What currency do you accept?

Prices are displayed and payments are processed in United States Dollars (USD).

9. What should I do if my payment is declined?

Check your billing information, try another available payment method, or contact your bank or card issuer for help.

10. What is your return policy?

You may request a return within 30 days of receiving your order. Eligible items must be in the same condition as received: unused, unworn, with original tags and packaging. Proof of purchase is required.

Some products also advertise a 14-day risk-free trial. For those products, you may request an eligible return within the first 14 days after delivery, and Smiling Friend will cover return shipping. The trial is part of the 30-day return window; it does not shorten it.

Please read our Return & Refund Policy for the full terms and return instructions.

11. Do you offer exchanges?

We do not offer direct exchanges. If you would like a different item, you can request a return for your eligible purchase and place a new order.

12. Who pays for return shipping?

Smiling Friend covers return shipping for eligible returns requested during an advertised 14-day risk-free trial. We also cover return shipping if you receive a damaged, defective, or incorrect item.

For other eligible returns, including a change-of-mind return requested after the 14-day trial, you are responsible for return shipping unless we tell you otherwise. Please contact us before sending an item back so we can provide the correct instructions.

13. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are typically issued to your original payment method within 3 to 5 business days after inspection. Your bank or payment provider may take additional time to post the refund.

14. What should I do if my item arrives damaged or defective?

Contact us as soon as possible at support@smilingfriend.com. Include your order number and clear photos of the item and its packaging, if applicable. We will review the issue and provide instructions for a replacement or refund when eligible.

15. What if my package is marked as delivered but I did not receive it?

Check your shipping address, delivery location, and any available carrier delivery details. You can also ask household members or neighbors whether they accepted the package. If you still cannot locate it, contact the carrier and then email us if you need further assistance.

Contact Us

Store: Smiling Friend
Legal entity: KHIZBIZ LLC
Brand relationship: Smiling Friend is a brand operated by KHIZBIZ LLC.
DUNS number: 124374253

Business address:
4160 East 2nd Street
Casper, Wyoming 82609
United States

Email: support@smilingfriend.com
Phone: +1 (307) 278-4558
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time