Shipping Policy

Smiling Friend is a brand operated by KHIZBIZ LLC. This policy explains how we process and ship orders and what to do if there is a delivery issue.

Where We Ship

We ship to addresses within the United States. International shipping may be available for selected products and destinations. Available shipping options and charges are shown at checkout.

Order Processing

Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.

Orders placed before 4:00 PM Mountain Time on a business day are generally processed the same day. Orders placed after that time, on weekends, or on public holidays are generally processed on the next business day.

Processing begins after your order is placed and payment is confirmed. Once your order ships, we will email you a shipping confirmation with tracking information.

Estimated Delivery Times

For orders shipped within the United States:

• Processing: 1 to 3 business days

• Transit after shipment: 5 to 10 business days

• Estimated total: 6 to 13 business days

These are estimates, not guaranteed delivery dates. Delivery may take longer because of carrier delays, weather, holidays, high order volume, or other circumstances outside our control.

For eligible international orders, the delivery estimate will depend on the destination and shipping method shown at checkout. Customs processing may add time.

Shipping Costs

Shipping charges are shown at checkout before you place your order. We may occasionally offer free shipping promotions on eligible orders; any applicable offer will be displayed at checkout.

Tracking Your Order

You will receive a tracking number by email after your order ships. Tracking updates may take up to 24 hours to appear. If you have not received a shipping confirmation after the processing period, contact support@smilingfriend.com with your order number.

Address Changes and Failed Delivery

Please check your shipping address before placing your order. If you notice an error, email us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed once an order is being processed or has shipped.

If a package is returned because the address provided at checkout was incomplete or incorrect, we will contact you about the available options. Additional shipping charges may apply if you request reshipment.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it, check the delivery location, your address, and any carrier delivery details. You may also wish to ask household members or neighbors and contact the carrier.

If you still cannot locate the package, email support@smilingfriend.com with your order number and tracking number. We will review the available information and help investigate.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact support@smilingfriend.com as soon as possible. Include your order number and clear photos of the item and packaging, if applicable.

We will review the issue and provide instructions for a replacement or refund when eligible. Smiling Friend covers return shipping for damaged, defective, or incorrect items, as described in our Return & Refund Policy.

Returns After Delivery

Our 30-day return window begins when you receive your order. Products advertised with a 14-day risk-free trial have trial terms that begin on the delivery date and fall within that 30-day window.

For eligibility, return shipping costs, and refund details, please read our Return & Refund Policy. Contact us for return instructions before sending an item back.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Any charges due at delivery are the customer’s responsibility unless checkout states otherwise. Customs processing may delay delivery.

Contact Us

Store: Smiling Friend
Legal entity: KHIZBIZ LLC
Business address: 4160 East 2nd Street, Casper, Wyoming 82609, United States
Email: support@smilingfriend.com
Phone: +1 (307) 278-4558
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time