Shipping policy
At SmilingFriend, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time & Delivery Estimates
United States
- Processing Time: 1–3 business days
- Transit Time: 6–10 business days
- Estimated Total Shipping Time: 7–13 business days
International Shipping
- Processing Time: 1–3 business days
- Transit Time: 6–10 business days
- Estimated Total Shipping Time: 7–13 business days
Shipping times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or periods of high order volume.
Shipping times may vary depending on your location, carrier delays, weather conditions, customs processing, weather events, or high order volumes.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected shipping method.
From time to time, SmilingFriend may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment in real time.
If you do not receive your tracking information within a few business days after placing your order, please contact us at:
Email: support@smilingfriend.com
Incorrect Address / Failed Delivery
Please ensure that your shipping address is complete and accurate before submitting your order.
SmilingFriend is not responsible for orders shipped to incorrectly provided addresses.
If a package is returned to us due to an incorrect or incomplete shipping address, the customer will be responsible for any applicable reshipping fees.
Lost or Stolen Packages
SmilingFriend is not responsible for packages that are marked as delivered by the shipping carrier but are reported as lost or stolen.
If this occurs, we recommend contacting the shipping carrier directly. Our support team will gladly assist you in any way possible during the investigation.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Email: support@smilingfriend.com
Please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the shipping packaging
After reviewing your claim, we will arrange a replacement or refund, where applicable.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.
SmilingFriend is not responsible for delays caused by customs clearance procedures.
Need Assistance?
If you have any questions about shipping or your order, please contact us.
KHIZBIZ LLC
4160 East 2nd Street
Casper, Wyoming 82609
United States
Email: support@smilingfriend.com
Phone: +1 (307) 278-4558
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM (Mountain Standard Time, GMT-07:00)