Shipping policy
At Smiling Friend, we are committed to providing a smooth, reliable, and transparent delivery experience for every order. Below is a detailed overview of our shipping process based on the information provided.
Order Processing and Delivery Schedule
Once you place an order on https://smilingfriend.com,our team begins processing it promptly. Please review the timelines below to better understand how your order is handled and delivered.
Order Cut-Off Time
Order Cut-Off Time: 04:00 PM
Timezone: (GMT-07:00) Mountain Standard Time (Denver)
Orders placed after the cut-off time will be processed on the next business day.
Shipping Handling Time
Handling Time: 1 to 2 business days
Processing Days: Monday to Friday
This timeframe includes order verification, packaging, and dispatch preparation.
Shipping Transit Time
Estimated Transit Time: 3 to 7 business days
Delivery Days: Monday to Friday
Transit times may vary slightly depending on destination and carrier operations.
Total Shipping Time (Handling Time & Transit Time)
Total Estimated Shipping Time: 4 to 9 business days
Business Days: Monday to Friday
Delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.
Order Confirmation & Tracking
After placing your order, you will receive an order confirmation email with your order details.
Once your order has shipped:
A shipping confirmation email with a tracking number will be sent
Tracking updates may take up to 24 hours to appear in the carrier’s system
Shipping Carrier
We work with trusted United States domestic shipping carriers to ensure safe and timely delivery. The specific carrier may vary based on destination and logistical requirements.
Shipping Locations
We currently ship within the United States only.
Shipping Fees
Shipping Cost: Free Shipping on all orders
Currency: USD
All applicable shipping details are displayed at checkout.
Lost Packages
If your package is marked as delivered but you have not received it, please take the following steps:
Verify the shipping address provided during checkout
Check all possible delivery locations around your residence
Ask neighbors or household members if the package was accepted on your behalf
Contact the carrier using your tracking number
If the carrier officially confirms the package as lost, please contact us with your order number. We will assist with a replacement or refund as appropriate.
Shipping Delays
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to high shipping volumes, weather conditions, or carrier-related issues. If your order has not arrived within the expected timeframe, please reach out to our support team for assistance.
Contact Us:
Store Name: Smiling Friend
Registered Business Name: KHIZBIZ LLC
DUNS Number: 124374253
Business Address: 1501 South Greeley Hwy Ste C #1091 Cheyenne, WY 8200
Email: support@smilingfriend.com
Phone: +1 307-278-4558
Customer Service Hours: 9:00 AM to 5:00 PM Between Monday to Friday
Timezone: (GMT-07:00) Mountain Standard Time (Denver)