Payment Policy

At Smiling Friend, we are committed to providing a secure, simple, and transparent shopping experience. Please review our Payment Policy below to understand how payments are processed on our website.

Accepted Payment Methods

We accept secure online payments through trusted payment providers. Depending on your location and device, available payment methods may include:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Shop Pay

• Diners Club

• PayPal

All payments are processed in United States Dollars (USD).

Payment Security

Your payment security is our priority.

To help protect your personal and financial information:

• All transactions are encrypted using Secure Socket Layer (SSL) technology.

• We do not store or have access to your complete payment information.

• Payment details are processed securely by our authorized third party payment providers.

These security measures help ensure your payment information remains protected throughout the checkout process.

Order Confirmation and Payment Authorization

Once your payment has been successfully completed, you will receive an order confirmation email.

Orders are processed only after payment authorization has been successfully approved.

If a payment cannot be authorized or verified, your order will not be processed.

Failed or Declined Payments

A payment may be declined for several reasons, including:

• Incorrect billing information

• Insufficient funds

• Restrictions placed by your bank or card issuer

• Technical issues with the payment provider

If your payment is declined, please verify your payment information, try another payment method, or contact your bank or card issuer for assistance.

Pricing and Charges

All product prices displayed on our website are listed in United States Dollars (USD).

Any applicable taxes, shipping charges, or additional fees will be clearly displayed during checkout before your purchase is completed.

Smiling Friend does not charge any hidden fees beyond the amount shown during checkout.

Refunds

Approved refunds will be issued to the original payment method used when placing your order.

Refund processing times are outlined in our Return & Refund Policy.

Please note that banks, credit card issuers, and payment providers may require additional time to process and post your refund after it has been approved.

Fraud Prevention

To protect our customers and maintain a secure shopping environment, Smiling Friend reserves the right to:

• Verify payment information before processing an order.

• Request additional verification if necessary.

• Cancel or place an order on hold if suspicious, unauthorized, or fraudulent activity is detected.

If additional verification is required, our customer support team will contact you using the information provided with your order.

Contact Us

If you have any questions regarding payments or billing, please contact us.

Store Name: Smiling Friend

Registered Business: KHIZBIZ LLC

DUNS Number: 124374253

Business Address:
4160 East 2nd Street
Casper, Wyoming 82609
United States

Email: support@smilingfriend.com

Phone: +1 (307) 278-4558

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

Time Zone: Mountain Standard Time (GMT-07:00) Denver