Return & Refund Policy

At Smiling Friend, we want you to shop with confidence. Smiling Friend is a brand operated by KHIZBIZ LLC. Please review this policy before requesting a return.

30-Day Return Window

You may request a return within 30 days of receiving your order, subject to the eligibility requirements below.

A product advertised with a 14-day risk-free trial also remains eligible for a return through the rest of the 30-day return window. The trial does not shorten your return period.

14-Day Risk-Free Trial

For products advertised with a 14-day risk-free trial, you may request a return within 14 days of delivery if you are not satisfied. If your return is eligible and you follow the return instructions we provide, Smiling Friend will cover return shipping and refund the product price to your original payment method.

After the first 14 days, you may still request a return until 30 days after delivery under the standard terms of this policy. If you are returning the item because you changed your mind, you will be responsible for return shipping after the trial period.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition in which you received it

• Unused and unworn

• With original tags attached

• In its original packaging

• Accompanied by a receipt or other proof of purchase

To request a return, email support@smilingfriend.com with your order number. If your request is approved, we will provide return instructions and the correct address for your package.

Please do not send an item back before receiving return instructions. Items sent without prior authorization may not be accepted.

Return Shipping Costs

Smiling Friend covers return shipping for:

• Eligible returns requested within an advertised 14-day risk-free trial

• Damaged or defective items

• Items that are different from what you ordered

For other eligible returns, including change-of-mind returns requested after a product’s 14-day trial, you are responsible for return shipping unless we tell you otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@smilingfriend.com.

Include your order number and clear photographs of the item and packaging, if applicable. We will review the issue and provide instructions for a replacement or refund when eligible.

Items That Cannot Be Returned

We do not accept returns of perishable goods, custom-made or personalized products, personal care or beauty products, hazardous materials, sale or clearance items, or gift cards, except where applicable law requires otherwise.

If you are unsure whether an item is eligible, contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different item, request a return for your eligible purchase and place a new order.

European Union Orders

If your order is delivered within the European Union, you may have a legal right to cancel within 14 days of receiving it. Contact support@smilingfriend.com for instructions. Nothing in this policy limits rights you may have under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method, typically within 3 to 5 business days after inspection. Your bank or payment provider may need additional time to post it.

If more than 15 business days have passed since your refund was approved and you have not received it, email support@smilingfriend.com.

Contact Information

Store: Smiling Friend
Legal entity: KHIZBIZ LLC
Business address: 4160 East 2nd Street, Casper, Wyoming 82609, United States
Email: support@smilingfriend.com
Phone: +1 (307) 278-4558
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time

Our business address is not automatically the return address. Contact us first so we can give you the correct return location.