Refund policy
At Smiling Friend, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Window
Customers may request a return within 14 days after receiving their order, subject to the eligibility requirements stated in this Return & Refund Policy.
To qualify for a return, items must meet the eligibility conditions outlined below, including being unused, in their original condition, with original packaging, tags, and proof of purchase where applicable.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With all original tags attached
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In its original packaging
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Accompanied by the receipt or proof of purchase
To initiate a return, please contact our customer support team at:
Email: support@smilingfriend.com
Returns should be sent to the following address only after your return request has been approved:
Smiling Friend
KHIZBIZ LLC
4160 East 2nd Street
Casper, Wyoming 82609
United States
If your return request is approved, we will provide:
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Return authorization
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Instructions on how and where to send your package
Please note that items returned without prior authorization will not be accepted.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, Smiling Friend will cover the cost of return shipping. You will not be charged for returning these items.
Customer-Initiated Returns
If you wish to return an item because you changed your mind, ordered the wrong product, or are otherwise not satisfied, you will be responsible for the return shipping costs unless otherwise stated.
Damages and Issues
Please inspect your order immediately upon delivery and contact us as soon as possible if:
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Your item is damaged
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Your item is defective
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You received the wrong item
Our team will review the issue promptly and work to resolve it as quickly as possible.
For damaged, defective, or incorrect items, please contact us within 48 hours of delivery.
Email: support@smilingfriend.com
Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom-made or personalized products
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Personal care items (including beauty and hygiene products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
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Sale or clearance items
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Gift cards
If you are unsure whether your purchase is eligible for return, please contact us before sending the item back.
Email: support@smilingfriend.com
Exchanges
The quickest way to receive a replacement product is to:
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Request a return for your original item.
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Once your return is approved, place a new order for the desired replacement.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
Returned items must be:
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Unused and unworn
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In their original packaging
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With original tags attached
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your refund is approved:
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Your refund will be issued to your original payment method.
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Refunds are typically processed within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us.
Email: support@smilingfriend.com
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: Smiling Friend
Registered Business: KHIZBIZ LLC
Business Address:
4160 East 2nd Street
Casper, Wyoming 82609
United States
Email: support@smilingfriend.com
Phone: +1 (307) 278-4558
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Mountain Standard Time (GMT-07:00) – Denver