Payment policy

At Smiling Friend, we strive to make your shopping experience secure, simple, and transparent. Please review the payment policy below to understand how payments are processed on our website.

Accepted Payment Methods

We accept secure online payments through trusted payment gateways. Available payment methods may include:

Major Credit Cards & Debit Cards (Visa, MasterCard, American Express, Discover, Apple Pay, Shop Pay, Diners Club & PayPal)

All payments are processed in USD (United States Dollars).

Payment Security

Your payment security is very important to us.

All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology

We do not store or have access to your full payment details

Payment information is handled directly by our authorized payment service providers

This ensures your personal and financial data remains protected at all times.

Order Confirmation & Payment Authorization

Once your payment is successfully completed, you will receive an order confirmation email

Orders are processed only after payment authorization is approved

If a payment cannot be authorized, the order will not be processed

Failed or Declined Payments

Payments may fail or be declined due to reasons such as:

Incorrect billing information

Insufficient funds

Bank or card issuer restrictions

Technical issues with the payment provider

If your payment is declined, please try again using a different payment method or contact your bank for assistance.

Pricing & Charges

All product prices are listed in USD

Any applicable taxes or fees are clearly displayed during checkout

Smiling Friend does not charge any hidden fees beyond what is shown at checkout

Refunds & Payment Method

Approved refunds are issued to the original payment method used at checkout

Refund processing times are outlined in our Refund & Return Policy

Processing times may vary depending on your bank or card provider

Fraud Prevention

To protect our customers, Smiling Friend reserves the right to:

Verify payment details before processing orders

Cancel or place orders on hold if suspicious or fraudulent activity is detected

In such cases, our support team may contact you for verification.

Contact Us:

Store Name: Smiling Friend
Registered Business Name: KHIZBIZ LLC
DUNS Number: 124374253
Business Address: 1501 South Greeley Hwy Ste C #1091 Cheyenne, WY 8200
Email: support@smilingfriend.com
Phone: +1 307-278-4558
Customer Service Hours: 9:00 AM to 5:00 PM Between Monday to Friday
Timezone: (GMT-07:00) Mountain Standard Time (Denver)